Support
Questions, bug reports, or feedback about ToneRig.
support@joshaquino.com Replies usually arrive within 2 to 3 business days.Common questions
01What do I need to use ToneRig?+
An iPhone or iPad, a class-compliant USB audio interface, and an instrument. Connect your guitar to the interface, plug the interface into your device, and you're ready to build a rig.
02How do I load a NAM model?+
In Edit mode, tap the NAM slot in your signal chain and choose “Load NAM Model” to import a .nam file from your device, or “Browse TONE3000” to sign in and download tones.
03Where do my presets and files live?+
Everything, including presets, imported .nam models, and .wav impulse responses, is stored locally on your device. ToneRig does not upload or collect them.
04I hear feedback or the sound is too loud.+
High-gain models can produce loud output and feedback. Lower your monitoring level, and disable direct or hardware monitoring on your audio interface so you don't hear the dry and processed signals at once.
05The app isn't receiving any signal.+
Check that your interface is connected and selected, that your instrument is plugged into the correct input, and that the input isn't muted. The tuner's “Waiting for signal” screen is a quick way to confirm input is reaching the app.
06How do I request a refund?+
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. We can't process refunds directly.
Reporting a bug?
Send enough context to reproduce it:
- Your device model and iOS version
- Your audio interface model
- What you were doing when it happened
- Repeatable steps, if you have them